Privacy Policy

1. Introduction

SulphAccov ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and share your information when you use our website (sulphaccov.com) and services.

Please read this privacy policy carefully to understand our practices regarding your personal data. By using our website or services, you acknowledge that you have read and understood this privacy policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, and postal address when you contact us, create an account, or book a holiday.
• Booking Information: Travel dates, preferences, passport details, special requirements, and other information necessary to arrange your travel.
• Payment Information: Credit/debit card details or other payment information when you make a booking. Note that we use secure payment processors and do not store complete payment information on our servers.
• Communication Information: Information you provide when you communicate with us via email, phone, or through our contact forms.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2 Information We Collect Automatically

• Usage Information: How you use our website, which pages you visit, the time spent on each page, the links you click, and other actions you take on our site.
• Device Information: IP address, browser type and version, operating system, device type, and other technical information about the device you use to access our website.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies. For more details, please see our Cookie Policy.

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide Our Services

• Process and confirm your bookings
• Provide customer support and respond to your inquiries
• Complete and administer transactions
• Send you service-related communications

3.2 To Improve Our Services

• Analyze website usage and trends
• Develop and improve our services, content, and website
• Troubleshoot issues and address technical problems

3.3 For Marketing Purposes

• Send you marketing communications about our products and services (if you have opted in)
• Personalize your experience on our website
• Deliver targeted advertisements and content based on your interests and preferences

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Protect our rights, privacy, safety, and property
• Detect and prevent fraud, security breaches, and other harmful activities

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you, such as providing travel services you have booked.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, preventing fraud, and marketing our services (where allowed by law).
• Legal Obligation: Processing necessary to comply with our legal obligations, such as tax and accounting requirements.
• Consent: Where you have given us specific consent to process your data, such as for sending marketing communications.

5. Information Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as:

• Travel suppliers (hotels, transportation companies, tour operators, etc.)
• Payment processors
• Customer support services
• Email and communications providers
• Analytics providers
• IT service providers

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate personal information.
• Deletion: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Security

We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

10. Children's Privacy

Our website is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us, and we will promptly delete the information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically for any changes. Your continued use of our website and services after any changes to this privacy policy will constitute your acceptance of such changes.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: